1. Policy Overview
Our refund and cancellation principles ensure fairness and transparency while protecting the integrity of our intellectual property.
Refund & Cancellation
Market Insight SA Refund & Cancellation Policy
This policy outlines how refunds and cancellations are managed for Market Insight SA services, including subscriptions, reports, and advisory engagements.
2. Subscription Eligibility
Refund eligibility for subscription services depends on the time elapsed since activation and the volume of content already delivered.
3. Advisory Engagements
Advisory engagements may be cancelled with written notice. Fees for work completed up to the cancellation date remain payable.
4. Report Deliverables
Due to the immediate delivery of digital reports, refunds are generally not provided once access has been granted. We will address any concerns collaboratively.
5. Notice Period
Subscription cancellations require at least 30 days' written notice prior to the next renewal date.
6. Refund Process
Eligible refunds are processed via the original payment method within 15 business days after approval.
7. Exceptions
Refunds are not granted where services have been customised extensively, where deliverables were fully utilised, or where delays are caused by client-side actions.
8. Service Interruptions
In the event of a prolonged service interruption caused by Market Insight SA, we may offer subscription credits or partial refunds.
9. Quality Concerns
Quality concerns must be reported within 10 business days of delivery. We will review and work towards a resolution, which may include revised deliverables.
10. Communication Requirements
All refund or cancellation requests should be submitted in writing to [email protected], detailing the service, reason, and supporting information.
11. Dispute Resolution
Disputes will first be addressed collaboratively. If unresolved, they may be escalated to mediation in Johannesburg, Gauteng.
12. Changes to Engagement Scope
Scope changes may alter fee structures. We will communicate adjustments before additional work commences.
13. Non-Payment
Failure to meet payment terms may result in suspension of services. Recoverable costs incurred will be billed to the client.
14. Policy Updates
We may revise this policy occasionally. Updated versions will be posted on our website with the effective date.
Contact
For assistance regarding cancellations or refunds, contact Market Insight SA at +27 11 234 5678 or [email protected].