Market Insight SA Privacy Policy

This Privacy Policy explains how Market Insight SA handles personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable regulations.

1. Data Controller

Market Insight SA, based at 123 Market Street, Sandton, Johannesburg, 2196, South Africa, is the data controller responsible for your personal information.

2. Information We Collect

We collect personal identifiers (such as name, email, phone number), organisational details, and information provided through enquiry forms or subscription interactions.

3. Sources of Data

Data is collected directly from you, via our website, email communications, meetings, and third-party partners who have obtained your consent.

4. Purpose of Processing

We process data to respond to enquiries, deliver services, personalise communications, manage subscriptions, and comply with legal obligations.

5. Legal Basis

Processing is based on your consent, contractual necessity, legitimate interest in providing services, and compliance with South African law.

6. Data Sharing

We may share data with trusted service providers who support our operations. Such providers are contractually bound to maintain confidentiality and data protection standards.

7. International Transfers

Where data is transferred outside South Africa, we implement safeguards consistent with POPIA requirements, including contractual clauses and secure transfer mechanisms.

8. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

9. Data Security

We employ technical and organisational measures such as encryption, access controls, and security audits to protect personal data from unauthorised access or disclosure.

10. Your Rights

You have the right to access, correct, delete, or object to the processing of your personal information. Requests can be submitted to [email protected].

11. Cookies & Tracking

We use cookies to enhance user experience and analyse site performance. For more information, refer to our Cookies Policy.

12. Direct Marketing

We may send communications about our services. You can opt out at any time using the unsubscribe links provided or by contacting us.

13. Complaints

If you believe we have breached privacy laws, contact us first. You may also lodge a complaint with the Information Regulator of South Africa.

14. Updates to this Policy

We may revise this Policy from time to time. The updated version will be posted on our website with the effective date.